Good reasons to write
Something on a page is out of date. A limit changed, a payment method vanished from the cashier, a bonus ended. Tell us which page and, ideally, attach a screenshot with the date visible. These are the emails we act on fastest.
A casino we list isn't paying. Send the casino name, the payment method, the date you requested the withdrawal and what support told you. We can't recover money for you, but repeated reports are exactly how a site gets dropped from our ranking.
Questions about how we review. The method is on the How We Review page; if something there is unclear, ask.
What we can't help with
We aren't the casino and can't see your account, reset passwords or lift verification holds. For account disputes, go to the casino's support first, then to the regulator named in its licence. If a gambling problem is behind the message, please look at our safer play page or call ConnexOntario on 1-866-531-2600.
We usually reply within three business days.